Privacy Policy

1. INTRODUCTION

Deor Sky Venture ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://deorskyventure.com/), book our services, or participate in our activities.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

Booking and Registration:

• Full name and contact information (phone, email, address)
• Date of birth and age verification
• Emergency contact details
• Payment information (processed securely through third-party providers)

Health and Safety Information:

• Medical history relevant to activity participation
• Physical fitness declarations
• Weight and height (for equipment sizing and safety)
• Any medical conditions or medications
• Previous adventure activity experience

Communication:

• Messages, emails, or calls with our staff
• Feedback, reviews, and testimonials
• Social media interactions and tags

2.2 Information Automatically Collected

Website Usage:

• IP address and location data
• Browser type and version
• Pages visited and time spent on site
• Referral sources
• Device information and operating system

Cookies and Tracking Technologies:

• Session cookies for website functionality
• Analytics cookies to improve user experience
• Marketing cookies (with your consent)

2.3 Information from Third Parties

• Social media profile information (when you connect accounts)
• Payment processor transaction details
• Insurance company communications (if applicable)

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

Service Delivery:

• Process bookings and manage reservations
• Conduct safety briefings and equipment fitting
• Provide emergency assistance if needed
• Process payments and issue receipts

Safety and Legal Compliance:

• Assess participant eligibility and fitness
• Maintain safety records and incident reports
• Comply with adventure tourism regulations
• Share with emergency services when necessary

Communication:

• Send booking confirmations and updates
• Provide pre-activity information and instructions
• Follow up on experience and gather feedback
• Send promotional offers (with consent)

3.2 Secondary Purposes (With Consent)

Marketing and Promotion:

• Create marketing materials using photos/videos
• Send newsletters and promotional communications
• Improve services based on feedback analysis
• Develop new activity offerings

Website Improvement:

• Analyze website usage patterns
• Optimize user experience and functionality
• Conduct A/B testing for better service delivery

4. INFORMATION SHARING AND DISCLOSURE

4.1 When We Share Information

Service Providers:

• Payment processors (secure, PCI-compliant systems)
• Insurance companies (for coverage verification)
• Equipment suppliers (for safety specifications)
• Website hosting and analytics providers

Legal Requirements:

• Government authorities when legally required
• Emergency services during safety incidents
• Regulatory bodies for adventure tourism compliance
• Law enforcement for investigation purposes

Business Operations:

• Business partners for joint activities or tours
• Certified instructors and safety staff
• Medical professionals in emergency situations

4.2 What We Don't Share

• Marketing companies for unrelated products
• Data brokers or aggregators
• Competitors or unrelated businesses
• Any party without your explicit consent (except legal requirements)

5. DATA SECURITY AND STORAGE

5.1 Security Measures

Technical Safeguards:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls and authentication systems
• Regular security audits and monitoring

Physical Safeguards:

• Secure storage of paper records
• Limited access to filing systems
• Locked facilities and restricted areas
• Proper disposal of sensitive documents

Administrative Safeguards:

• Staff training on privacy protection
• Clear data handling procedures
• Regular policy reviews and updates
• Incident response protocols

5.2 Data Retention

Active Customers:

• Personal information retained during active relationship
• Safety records maintained for 7 years (legal requirement)
• Payment records kept per tax and accounting requirements

Inactive Customers:

• Marketing communications: Until you unsubscribe
• Safety and legal records: 7 years from last activity
• Website analytics: 26 months (Google Analytics default)
• General inquiries: 2 years unless longer retention needed

6. YOUR RIGHTS AND CHOICES

6.1 Access and Control

Information Access:

• Request copies of personal information we hold
• Verify accuracy of your data
• Understand how your information is used
• Receive information in a commonly used format

Correction and Updates:

• Correct inaccurate or incomplete information
• Update contact details and preferences
• Modify marketing communication preferences

6.2 Marketing Communications

Opt-Out Options:

• Unsubscribe from email newsletters
• Opt out of promotional SMS messages
• Adjust social media interaction preferences
• Request removal from mailing lists

Cookie Management:

• Browser settings to control cookies
• Opt-out of analytics tracking
• Manage advertising preferences

6.3 Data Deletion

Deletion Requests: We can delete your information except when we need to retain it for:

• Legal compliance (safety records, tax documents)
• Legitimate business interests (fraud prevention)
• Active booking or ongoing service provision

7. COOKIES AND TRACKING

7.1 Types of Cookies

Essential Cookies: Required for website functionality

• Session management and security
• Shopping cart and booking process
• User authentication and preferences

Analytics Cookies:

• Google Analytics for traffic analysis
• Page performance monitoring
• User journey optimization

Marketing Cookies (Only with your consent):

• Social media integration
• Personalized advertising
• Retargeting and remarketing

7.2 Managing Cookies

• Browser settings to block or delete cookies
• Opt-out tools for analytics services
• Privacy settings for social media platforms

8. INTERNATIONAL DATA TRANSFERS

8.1 Data Location

• Primary data storage: India-based secure servers
• Cloud services: May use international providers (AWS, Google Cloud)
• Payment processing: International secure payment gateways

8.2 Transfer Safeguards

• Adequate protection standards maintained
• Contractual data protection requirements
• Regular security assessments of third-party providers

9. CHILDREN'S PRIVACY

9.1 Age Restrictions

• Minimum participation age varies by activity
• Parental consent required for participants under 18
• Special privacy protections for minors

9.2 Parental Rights

• Parents can access their child's information
• Consent required for marketing communications to minors
• Right to request deletion of minor's information

10. CHANGES TO THIS PRIVACY POLICY

10.1 Policy Updates

• Privacy Policy reviewed and updated annually
• Material changes communicated via email or website notice
• Continued use implies acceptance of updated policy
• Previous versions archived and available upon request

11. CONTACT INFORMATION

11.1 Privacy Questions

11.2 Response Timeline

• Privacy inquiries: Response within 72 hours
• Data access requests: Fulfilled within 15 business days
• Deletion requests: Processed within 30 days
• Complaint resolution: Escalated within 48 hours

12. REGULATORY COMPLIANCE

12.1 Indian Privacy Laws

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Relevant Himachal Pradesh tourism regulations

12.2 Industry Standards

• Adventure Tourism safety data requirements
• Travel and tourism industry best practices
• International privacy framework considerations

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By using Deor Sky Venture services, you consent to the collection and use of your information as described in this Privacy Policy.